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South Africa Accommodation Star Grading

Star grading is the only system recognised by government and the TGCSA.

Star gradings are displayed on most advertising material and at hotel entrances. Participation by hotels is voluntary and indicates a commitment to providing good service and regularly upgrading facilities. Star-graded establishments undergo annual quality checks to ensure that standards are maintained.

The grading categories are as follows:

  • one star – fair to good; modest, clean, comfortable and functional
  • two stars – good; quality furnishings, service and guest care
  • three stars – very good; better furnishings, service and guest care
  • four stars – superior; excellent comfort and very high standard of furnishings, service and guest care
  • five stars – exceptional; top-of-the-line quality and luxurious accommodation in line with the best international standards and stringent attention to service.
 
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